Understanding the Towing Process: What Carriers Need to Know

When a breakdown or crash occurs, calling a towing company is often one of the first steps—but not all towing services operate the same way. This session will walk through what motor carriers and safety professionals should expect when contacting a towing company, how to identify reputable operators, and what warning signs may indicate a bad actor. We’ll discuss common industry practices, questions to ask before authorizing a tow, and steps carriers can take to protect their equipment, drivers, and cargo during a roadside incident. Attendees will leave with practical tips to help navigate towing situations with confidence and avoid costly surprises.